FAQs

SHIPPING

  • NANIMERICA is proud to offer shipping services to over 200+ countries. We have a vast network of logistics partnerships that allows us to cover most standard shipping fees to many destinations. A few of our partnerships include (but are not limited to):

    Canada: Canada Post
    United States: USPS
    France: La Poste
    Australia: Australia Post
    Germany: Deutsche Post
    New Zealand: NZ Post
    Switzerland: Swiss Post
    Norway: Posten Norge
    Denmark: Post Danmark
    Israel: Israel Post
    Netherlands: PostNL

  • Free Standard Shipping:

    USA: 4-7 Days

    Canada: 5-8 Days

    Europe: 5-8 Days

    Australia: 5-8 Days

    First Class Shipping:

    USA: 3-4 Days

    Europe: 3-5 Days

    DHL Express Shipping:

    USA: 2-3 Days

    Canada: 2-5 Days

    Europe: 2-3 Days

    Australia: 2-5 Days

    This does not include processing time.

  • You may receive multiple packages within an order depending on inventory levels and backlogs. Check your shipping confirmation e-mail for multiple tracking links. If all tracking links indicate delivery and you are still missing items, you can contact our support team at support@nanimerica.com and a representative will happily assist you within 48 hours.

  • You can track your order through your shipping confirmation e-mail which contains a link to your tracking information.

  • NANIMERICA covers all customs and duties related to your order. The price indicated at checkout includes all relevant customs and duties.

REFUNDS & EXCHANGES

  • Purchases are eligible for refunds within 30 days of the date your item was delivered IF the conditions below are met:

    • All returns must be mailed within the first 30 days after delivery
    • Returns (including ring/jewelry box) must be in their original condition
    • Customers are responsible for return postage

    NANIMERICA reserves the right to deny any refund requests that do not meet such
    conditions.

    Please email support@nanimerica.com for all refund inquiries. Include your order
    number in the subject line. A representative will respond to your email within
    48 hours.

  • Purchases are eligible for exchanges within 30 days of the date your item was delivered IF the conditions below are met:

    • All returns must be mailed within the first 30 days after delivery
    • Returns (including ring/jewelry box) must be in their original condition
    • Customers are responsible for return postage

    NANIMERICA reserves the right to deny any exchange requests that do not meet such
    conditions.

    Please email support@nanimerica.com for all exchange inquiries. Include your order
    number in the subject line. A representative will respond to your email within
    48 hours.

ORDER CANCELLATIONS & CHANGES

  • In order to meet our shipping estimates, our logistics are very streamlined. You may reach out to support@nanimerica.com for a cancellation request. Unfortunately, we cannot promise the cancellation of any order. Our refunds & exchanges policy still applies.

  • In order to meet our shipping estimates, our logistics are very streamlined. You may reach out to support@nanimerica.com for an order change request. Unfortunately, we cannot promise any changes regarding orders. Our refunds & exchanges policy still applies.

    If your shipping address is incorrect, we will try our best to assist you. However, we urge customers to review all details of their order before payment.

SIZING

  • Check out our comprehensive size guide here

If your question isn't listed here, please reach out to us via email: support@nanimerica.com or on Discord where we respond much faster!