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We'd love to hear from you. If you have any questions, concerns or suggestions, send us a message below or email us and our customer service team will respond within 48 hours.
Within 48 hoursOur customer service team replies to every message.
Email ussupport@nanimerica.com
USA & CanadaAddresses in both countries, listed below.
01 — Quick answers
Most answers are one click away
Find an instant answer to the most common questions before you write in.
Returns & exchanges
Orders placed Nov 1–30 qualify for extended returns & exchanges until January 15, 2027.
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Size guideLifetime warranty
Every piece is covered against manufacturing defects for life.
See coverageShipping
Delivery times, rates and where we ship.
Shipping policy02 — Send a message
Tell us what you need
Choose a topic so your message reaches the right person on our team.
- Include your order number so we can find your order fast.
- Damaged item? Email a clear photo to support@nanimerica.com within 24 hours of delivery.
- Returns and exchanges must be mailed within 30 days of delivery (by January 15, 2027 for orders placed Nov 1–30).
03 — USA & Canada
Our addresses
NANIMERICA INC.
STE E-6420 Inducon Drive W SE #89575 Sanborn, NY 14132NANIMERICA INC.
18 King St E Suite 1400 Toronto, ON M5C 1C4These are not the addresses for returns & exchanges. See our refund & exchange policy for how to start one.