Customer care

Refund & Exchange
Policy

For purchases made, you qualify for a 30 day return and exchange window. All eligible returns must be mailed within 30 days from the date your item was delivered.

30 days: Return and exchange window, from the date your item was delivered
48 hrs: Support response time
24 hrs: To report a damaged product

01 — How it works

Returning or exchanging an item

01
Email us

Please email support@nanimerica.com for all refund and exchange inquiries. Include your order number in the subject line. A representative will respond within 48 hours.
02
Mail it back

All eligible returns must be mailed within 30 days from the date your item was delivered, using a tracked shipping method. Customers are responsible for return costs.
03
Inspection

Returns are inspected and processed at our Canadian returns facility.
04
Refund or exchange

Refunds are issued to the original method of payment.

02 — Eligibility

Before you send it back

Purchases are eligible for refunds and exchanges if the conditions below are met:

All returns must be mailed within the applicable return or exchange window
Items must be returned in their original condition, including the ring or jewelry box
Items must be unworn, unaltered and free from scratches or residue
Customers must use a tracked shipping method for returning the item
Customers are responsible for return costs

NANIMERICA is not responsible for lost return parcels. NANIMERICA reserves the right to deny any refund or exchange request that does not meet these conditions.

03 — Time-sensitive

Report issues quickly

Within 24 hours of delivery

Damaged Product

24 hrs

If your product arrives damaged, you must contact us within 24 hours of delivery. A clear image of the damaged product is required for us to process your claim. Without an image, we cannot proceed.

NANIMERICA does not cover damage caused by normal wear and tear, accidental dropping, improper care or cleaning, dishwasher cleaning, non-standard usage or negligence.

We will evaluate your claim and respond within 48 business hours. All claims are reviewed at the discretion of NANIMERICA.

Within 48 hours of delivery

Missing Product

48 hrs

If your order arrives with missing item(s), you must contact us within 48 hours of delivery. A photo or copy of the packing slip must be provided in order to process a refund or send the missing items.

Please review your shipping confirmation email, as some orders may ship in multiple packages.

04 — Good to know

Policy details

Sales, Discounts and Price Match

We do not offer price matching before, during or after any sale
We do not offer refunds or adjustments for price differences if a customer is unhappy with the price they paid before or after a sale

Returns Due to Address Error or Disposed Parcels

If your order is returned due to an address error (missing unit number, incorrect street number, postal code error and similar issues), you will be responsible for the return fee and the reshipping fee.

If the parcel is not returned to us by the shipping company, we reserve the right to decline a refund or replacement.

Order Changes

We cannot accept order changes or modifications once an order has been placed. Orders begin processing immediately in order to meet shipping timelines.

Please review your order carefully before submitting it.

Order Cancellations

Orders are processed immediately after purchase. We are not able to cancel orders before shipment. By completing your purchase, you acknowledge and accept this notice.

If you choose to return the order after receiving it, you will be responsible for returning all products in their original condition.

Delivered but Not Received

If your order is marked as delivered by the carrier but you did not receive it, NANIMERICA is not responsible for replacement or refund. Customers are responsible for filing a claim with the carrier for stolen or misplaced packages.

Refunds & exchanges

Start a return or exchange

Please email support@nanimerica.com for all refund and exchange inquiries. Include your order number in the subject line. A representative will respond within 48 hours.

Email support support@nanimerica.com

Refund & ExchangePolicy