FAQs

SHIPPING

  • NANIMERICA is proud to offer shipping services to over 200+ countries. We have a vast network of logistics partnerships that allows us to cover most standard shipping fees to many destinations. A few of our partnerships include (but are not limited to):

    Canada: Canada Post
    United States: USPS
    France: La Poste
    Australia: Australia Post
    Germany: Deutsche Post
    New Zealand: NZ Post
    Switzerland: Swiss Post
    Norway: Posten Norge
    Denmark: Post Danmark
    Israel: Israel Post
    Netherlands: PostNL

  • Standard Shipping:

    USA: 4-7 Days

    Canada: 5-8 Days

    Europe: 5-8 Days

    Australia: 5-8 Days

    First Class Shipping:

    USA: 3-4 Days

    Europe: 3-5 Days

    DHL Express Shipping:

    USA: 2-3 Days

    Canada: 2-5 Days

    Europe: 2-3 Days

    Australia: 2-5 Days

    This does not include processing time.

  • You may receive multiple packages within an order depending on inventory levels and backlogs. Check your shipping confirmation e-mail for multiple tracking links. If all tracking links indicate delivery and you are still missing items, you can contact our support team at support@nanimerica.com and a representative will happily assist you within 48 hours.

  • You can track your order through your shipping confirmation e-mail which contains a link to your tracking information.

  • NANIMERICA covers all customs and duties related to your order. The price indicated at checkout includes all relevant customs and duties.

REFUNDS & EXCHANGES

  • For purchases made between November 1 and November 30, you qualify for an extended 60 day return and exchange window. All eligible holiday returns must be mailed within 60 days from the date your item was delivered.

    For purchases made outside of this period, the standard 30 day return window applies.

    Purchases are eligible for refunds if the conditions below are met:

    • All returns must be mailed within the applicable return window
    • Items must be returned in their original condition, including the ring or jewelry box
    • Items must be unworn, unaltered and free from scratches or residue
    • Customers must use a tracked shipping method for returning the item
    • Customers are responsible for return postage
  • For purchases made between November 1 and November 30, you qualify for an extended 60 day exchange window. All eligible holiday exchanges must be mailed within 60 days from the date your item was delivered.

    For purchases made outside of this period, the standard 30 day exchange window applies.

    Purchases are eligible for exchanges if the conditions below are met:

    • All returns must be mailed within the applicable exchange window
    • Items must be returned in their original condition, including the ring or jewelry box
    • Items must be unworn, unaltered and free from scratches or residue
    • Customers must use a tracked shipping method for returning the item
    • Customers are responsible for return postage

ORDER CANCELLATIONS & CHANGES

  • In order to meet our shipping estimates, our logistics are very streamlined. You may reach out to support@nanimerica.com for a cancellation request. Unfortunately, we cannot promise the cancellation of any order. Our refunds & exchanges policy still applies.

  • In order to meet our shipping estimates, our logistics are very streamlined. You may reach out to support@nanimerica.com for an order change request. Unfortunately, we cannot promise any changes regarding orders. Our refunds & exchanges policy still applies.

    If your shipping address is incorrect, we will try our best to assist you. However, we urge customers to review all details of their order before payment.

SIZING

  • Check out our comprehensive size guide here

If your question isn't listed here, please reach out to us via email: support@nanimerica.com