Customer care

Lifetime
Warranty

NANIMERICA's lifetime warranty obligations are limited to the terms set forth below

Every NANIMERICA piece Lifetime Coverage against manufacturing defects in materials and workmanship on all products, for the lifetime of the customer.
01 — Warranty coverage

What's covered

  • Tungsten
  • Titanium
  • .925 Silver
  • Gold

NANIMERICA warrants all products against manufacturing defects in materials and workmanship under ordinary consumer use for the lifetime of the customer.

This warranty covers manufacturing defects, not including damage caused by:

  • excessive wear
  • lack of care
02 — Our promise

Repair or replace

NANIMERICA will, at its option, to the extent permitted by law, either

01

Repair

repair the product using new or refurbished parts

02

Replace

replace the product with a new product that is equivalent to the product that is to be replaced

NANIMERICA shall have no obligation to repair, replace, or refund until the defective product is returned to NANIMERICA. A replacement product assumes the remaining warranty of the original product.

03 — Obtaining warranty service

How to make a claim

  1. 01

    Contact customer service

    For specific instructions about how to obtain warranty service, or questions of whether your product is covered, email support@nanimerica.com.

  2. 02

    Defect assessment

    If a defect arises in the product and it is deemed by NANIMERICA to be a manufacturer's defect, follow the instructions for returning the product.

  3. 03

    Return the product

    Return postage and costs are the responsibility of the customer.

  4. 04

    Repair or replacement

    A replacement product assumes the remaining warranty of the original product.

04 — Exclusions and limitations

What's not covered

This Limited Warranty applies only to jewelry products manufactured by NANIMERICA.

This Limited Warranty does not apply to damage caused by

  • accident
  • abuse
  • misuse
  • misapplication

Harsh chemicals and environments

Do not expose your NANIMERICA products to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to

  • liquid silver polish
  • pools
  • hot tubs
  • salt water
  • spas
  • harsh soaps
Legal terms

THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, NANIMERICA INC SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF NANIMERICA INC CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. NANIMERICA INC IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. NO NANIMERICA INC RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS LIMITED WARRANTY.

Some States do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions and limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. To the extent that such rights cannot be disclaimed under applicable law, this Limited Warranty does not affect such rights.

Warranty service

Think your piece is covered?

For specific instructions about how to obtain warranty service for your NANIMERICA product, or questions of whether your product is covered, please contact NANIMERICA’s customer service. NANIMERICA’s customer service may be reached by emailing support@nanimerica.com

Email support support@nanimerica.com