Politique d’expédition
Processing time is typically 1 to 3 business days. You will receive an email with tracking information as soon as your order leaves our facility.
Delivery by Region
Standard Shipping
- USA: 4 to 7 days
- Canada: 5 to 8 days
- Europe: 5 to 8 days
- Australia: 5 to 8 days
First Class Shipping
- USA: 3 to 4 days
- Europe: 3 to 5 days
DHL Express Shipping
- USA: 2 to 3 days
- Canada: 2 to 5 days
- Europe: 2 to 3 days
- Australia: 2 to 5 days
From Order to Doorstep
Order Placed
Orders are not processed on weekends or federal holidays.
Processing
Processing time is typically 1 to 3 business days. Higher volumes during peak periods may require additional time.
Shipped and Tracked
You will receive an email with tracking information as soon as your order leaves our facility. Please allow up to 72 hours after your order is processed for your tracking number to be issued.
In Transit
Shipping times begin once your order has been shipped. If your order contains multiple items, they may ship together or separately depending on availability.
Policy Details
Import Duties and Taxes
Orders shipped to Europe may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
P.O. Boxes and Military Addresses
DHL Express cannot deliver to P.O. Boxes or military addresses. If your address falls under one of these categories, please select Standard Shipping at checkout.
Customs Inspections
International shipments may be subject to routine customs inspections. These inspections can add additional transit time that is outside of our control.
Holiday Season Shipping
During November and December, processing and delivery times may be longer due to increased carrier volume. We recommend placing orders early to ensure timely delivery.
Failed Delivery or Return to Sender
If a package is returned to us due to an incorrect address, refusal, or multiple failed delivery attempts, we will contact you to arrange reshipment. Reshipping fees may apply.
Protective Packaging
All orders are shipped in secure, protective packaging that is specifically designed to safeguard jewelry items during transit and help prevent damage.
Address Accuracy
Please confirm that your shipping address is entered correctly at checkout. NANIMERICA is not responsible for delays or losses resulting from incomplete or incorrect address information.
Lost or Stolen Packages
If your tracking shows delivered but you cannot locate the package, contact us at support@nanimerica.com and we will assist you. Carrier investigations may take several business days to complete.
Questions About Your Order?
For help with shipping questions or tracking updates, reach out to support@nanimerica.com with your order number and a representative will respond within 48 hours.