FAQs: NAnimerica™
NAnimerica™ is always available to answer any questions you may have. We believe in creating the best experience we can provide. Here are some common questions we receive:
Q: WHY ARE SOME JEWELRY MORE EXPENSIVE THAN OTHERS?
A: The main component of price relates to the materials used for the piece. Tungsten and Titanium base metals are more expensive than Stainless Steel rings as the material is more valuable due to it's scarcity, metal characteristics and positive elements. In addition, Limited Edition items will include features such as 18K Gold, Rose Gold, 925 Silver plating which are added stylistic features to the piece.
Q: DO YOU SHIP INTERNATIONALLY?
A: NAnimerica™ is proud to offer shipping services to over 200+ countries. We have a vast network of logistics partnerships that allows us to cover most standard shipping fees to many destinations. A few of our partnerships include (but are not limited to):
Q: HOW LONG DOES SHIPPING TAKE?
A: 95% of the time, delivery occurs within 5-10 business days after receiving your shipping confirmation email. Please note that with the ongoing pandemic, there may be delays depending on your service area. We do offer an express shipping option where delivery normally occurs within 2-5 business days after receiving your shipping confirmation email.
Q: WHAT IS YOUR RETURN & EXCHANGE POLICY?
A: We have a 30-day return policy in order to guarantee utmost customer satisfaction. We also have the NAnimerica™ Fit guarantee which allows customers to exchange purchases that do not fit within their expectations. You can purchase your favorite items without having to think twice about fit!
Q: HOW DO I TRACK MY ORDER?
A: Your tracking number(s) will be provided to you by e-mail once all your items have been fulfilled and shipped. Normally the tracking numbers are provided within 2 business days after you have placed your order.
Q: IS MY PERSONAL INFORMATION SAFE AND SECURE?
A: NAnimerica™ does not save or distribute any confidential information. Our website uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure your information, please read our Privacy Policy.